• What kind of manufacturers do you work with? 

-Elegance & Excellence takes time. We only collaborate with trustworthy manufacturers and suppliers who also share our vision of creating elegant and timeless pieces with uncompromising attention to quality. We diligently produce our pieces in small batches to promote an eco-friendly approach and reduce wastage. Also, we only work with suppliers who are committed to quality and ensure fair labour practice and a safe work environment for their employees.

  • Is Kooki’s Packaging Sustainable?
-When it comes to packaging, we believe less is always more. Our packaging is 100% recyclable and 50% of the packaging is 100% biodegradable . We consciously avoid any unnecessary plastic in our packaging and believe in taking advantage of technology to communicate with you. We are not 100% sustainable yet, but we are getting there.

  • How are prices affordable?

-Kooki’s on a mission to provide handmade jewelry that not only makes you happy but also instills a daily dose of confidence without hurting your wallet. We cut out any middlemen and luxury markups hence we can sell the jewelry at an exciting and friendlier price.

  • Can I wear my jewelry everyday?

-Kooki pieces are made to be worn everyday, provided you take care of them. Please read our terms and service of jewelry care.

  • What’s kooki style of jewelry?

-Minimal, Chic, Elegant & Timless.

  • How do I take care of my Jewelry?

-Every piece of jewelry needs some form of care. You can read more about our Jewelry care on this page. 

  • Where are your suppliers based?

-We work closely with our suppliers in US, Europe, Hong Kong and China.  Kooki vets the suppliers thoroughly for quality, reliability and consistency.

  • How long does it take to process my order?

-It usually takes 1 to 2 days maximum for us to process your order and ship them to you from our Amsterdam with love and good vibes.

How can I track my order?
  -When your order has been shipped by us, you will immediately receive an email with the tracking code.
  • What is your shipping policy?

-Please visit the Shipping & Returns page to know about our shipping policy.

  • Do I have to pay Import duty & Other Taxes?
    - Absolutely Not, when you purchase items from our website www.kooki.co we cover all duties and taxes for your shipments. The price you see at the checkout is the final price you pay, no other hidden cost is there to surprise you later.