We offer FREE shipping to Netherlands and FREE worldwide shipping on orders above EUR 89 . However, orders below EUR 89(or equivalent to any other currency) are subject to a shipping fee of EUR 10.
 
  • Which countries do you ship to?
    We are currently shipping to the following countries/regions: 
    • Regions

      Estimated Delivery Time

       

      Exclusions

       

      United Kingdom

      5-7 working days

      Gibraltar, Guernsey and Jersey

      Ireland

      2-4 working days

      Nil

      France (incl. Corsica and Monaco)

      2-4 working days

      Nil

      Germany

      2-3 working days

      Nil

      Norway

      4-12 working days

      Nil

      Denmark

      2-3 working days

      Faroe Islands and Greenland

      Sweden

      2-5 working days

      Nil

      Finland

      3-6 working days

      Nil 

      Iceland

      4-10 working days Nil

      Belgium

      1-2 working days Nil

      Netherlands

      1-2 working days Nil

      Luxembourg

      1-2 working days Nil

      Italy

      3-9 working days
      San Marino 

      Spain (incl. Balearic Islands)

      3-5 working days Canary Islands

      Canary Islands

      6-9 working days Nil

      Croatia

      5-8 working days Nil

      Austria

      3-5 working days Nil

      Liechtenstein

      3-5 working days Nil

      Israel

      5-8 working days Nil
      United States
      4-9 working days
      Nil
  • Please Note that worldwide measures around the coronavirus have an impact on mail and parcel deliveries abroad. In some countries, postal deliveries are seriously delayed while in others delivery has stopped altogether. 

 

  • What is kooki's Return Policy?

-If you are not happy with the order, you have 30 days of reflection period from the day you receive the order. Please make sure that the items are in the original packaging, unused and in their original condition.
All items must meet the terms of our return policy to be eligible for returns.
Shipping fees for orders under 89 EUR( or the equivalent of this amount in any other currency) is not refundable

 

  • What’s the Return Process?
-Simply email us  info@kooki.co and we’ll be happy to send you a return label to get you started. Please note the refund will be issued when the product reaches us.
- A flat rate of 14 EUR(or the equivalent of this amount in any other currency) will be deducted from your refund per shipment to cover the cost of return shipping and handling.